Supplier Management
This Supplier Management module provides an efficient and direct mechanism to manage your supply-side process and interact with suppliers from placing an order to tracking service levels and making complaints.
The features include:
- Orders can be placed in a formal manner, with and automated receipt of orders placed.
- The order is sent to the supplier and interfaces with the supplier's Coretalk.
- The supply-side system prints out the order in an official manner and sends an SMS back to the store confirming receipt.
- Complaints can be logged and traced with the supplier.
- Tracking the service levels to ensure that the order is fulfilled as expected.
- Assessing the quality of the product or service after delivery.
SMS based messaging that can be sent either to another CoreTalk or to a mobile phone.
Many man hours are spent communicating with suppliers to make sure that the fulfilment is as expected. The Coretalk system has:
- Product code integration.
- Management and automated notification of service level complaints, from outlets to management.
- A specialised management helpdesk to quantify service level delivery from suppliers, and communicate with them accordingly.
What are the benefits?
- Management Control: Service levels from suppliers can be managed more efficiently.
- Dealing with suppliers will be fast, interactive and cost a fraction of what you are currently spending.
- An efficient and direct communication process that keeps an audit trail of the entire interface with Suppliers.
- A full quantifiable analysis of complaints is available, enabling companies to better their service offering.
- Service level agreements can be scrutinized as turnaround times can be measured.
- Product codes and descriptions are manually added or imported into the system via standard interfaces.
- Orders are placed by selecting products and entering quantities.
- Supplier performance is analytical instead of anecdotal.
- Your suppliers will be dealt with in a real time basis, so encouraging them to be more responsive.
- You will not have to constantly contact your suppliers to find out whether they have received your orders.
