Performance Management
The Performance Management module provides the ability to create customisable reports that can be used to measure performance of defined business activities. These can be sent and actioned immediately, and performance trends are immediately available. You can interact with people as and when they do their reports rather than wait for the end of the month.
This process has been designed to substitute the cumbersome, time consuming report writing and analysis process currently in place in many businesses. The structure is flexible and simple to setup.
What are the benefits?
- Control: You can keep a better control of your business without having to endure additional effort.
- Speed of report receipt and collation.
- You can be mobile whilst managing performance in your business, as the system is wireless.
- You can be more proactive in managing your business, as you are dealing with issues as and when they arise, instead of waiting for month end.
- Staff can spend less time doing reports and presenting trends and more time focussing on adding direct value.
- Management: Critical service levels can now be analysed in a quantifiable manner, which adds a higher degree of professionalism to your company.
- Reporting can be utilised as an educational tool, as much as a tool to monitor and control performance.
- Cost: The cost of creating and updating a report is minimal as it is processed at the cost of an SMS.
- History: The system allows you to reference previous reports as and when you are doing a current report. This allows you to track performance on a step by step basis, and pick up trends.
Examples
Reports can be created for a multitude of reasons:
- Restaurants can keep a vigilant control on Cleanliness, Kitchens, Staff Uniforms, Lighting, Fridges, Garbage removal etc.
- Sales managers can track callouts, prospects and sales, according to needs, activity, customer groups etc.
- Customer Care Assessment - all businesses need to be aware of how the customer views them. The Coretalk reports form an ideal platform for recording this evaluation for further action.
- Branch / Franchise Evaluation - are group branches / franchises conforming to standards as set up by Head Office?
- Personnel Evaluation
- Merchandisers: Obtain measurable results on visits and displays quickly and accurately.
- Staff remote training, answering a series of predefined questions.
