Interactive Communications Manager
The Interactive Communication Manager controls and records both inbound and outbound communications, manages contacts and facilitates the incorporation of SMS into the business process.
It does not require additional effort to your current business practices or your daily communication routine. You are not discarding your current systems but adding value to your current operation.
Coretalk is a tool that enables your business to communicate real time and directly to specific people at a fraction of alternative costs. An inbound communication tool that:
- Can operate as a virtual CRM tool
- Manage time and topic based sequencing of communications
- Allow an optimum balance between Time, Cost & Service.
The features include:
- Helpdesk
This records all incoming SMS messages and matches them to the contact database and records the history of communications with that contact. It provides easy to use tools that make responding to that person quick and simple, via SMS. It provides people a quick, simple and non-obtrusive process of contacting your company, utilizing SMS as the medium. It also allows other tasks to be added. - Contact management
Contacts with a full history can be set up in the system. A database of all existing contacts can be imported into the system, so that when a person contacts your company you will automatically know who they are and you will have the ability to see the history of communication that you have had with them. - Full history
Full record of all communications and the ability to export this to pdf etc. - Networkable
It is fully networkable, which enables tasks and the relevant communication associated to those tasks, to be shared amongst key personnel. Network the product and create user access levels, user security features, with personalised login and access. Contacts can be specific to one user or shared. - Scheduling
Messages can be scheduled to be sent at later times. Scheduled jobs can be imported from other systems such as Outlook. - Message templates
Personalised looking SMS, where the message is tailored from preset templates. - Integration
Integration to Outlook and advanced integration and import tools to link to other contact management, applications and ad hoc databases. - Concatenated TXT allows several 160 character messages to be joined together to make one message
- Reporting
Usage reports are available, to monitor product adoption. It includes a full communication report facility, to see who sent what and why. Convert reports to PDF to inform others of communication history. - A process by which incoming communication is captured in a system and the required action to deal with this communication is processed in a simply time effective manner. The processed response is automatically sent using SMS as a medium.
- A service level measuring device.
- A control that manages communication cost whilst focusing on performance.
What are the benefits?
- Time, Cost & Service improvement.
- Record of communications: A lot of information previously written in paper books will now be stored in CoreTalk, so available to many users instead of held by one.
- More efficient work process. Fewer people can handle a greater workload.
- Improved management control: You can view what has been done and when, including what is outstanding.
- Improved service levels: You manage your current communication with reference to the previous historical communication that you experienced with each recipient, and start to record and measure service levels.
- Faster turnaround times
- Reduced communication cost, as the cost of TEXT is a fraction of the cost of a telephone call.
- You can handle numerous tasks at once, as the communication process is far more efficient than your current process.
- Your turnaround time will be twice as fast.
- Service levels are improved.
- Management is better as you can see who dealt with what and when.
- You are storing important information that may previously have been thrown in the bin.
- Transparency: By keeping in touch with the communication that revolves around your business, you can begin to understand the true nature of your service levels.
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