Benefits
The key benefits are:
- more efficient communication process
- lower cost of communication
- improved service levels
- improved control and records
- wireless connectivity
For example consider a business that needs to notify or remind staff or customers about an event. A dentist may need to remind all patients about upcoming appointments or a field technician may need to be informed about the location of the next job.
In both these examples the communication can be done via SMS and linked to existing internal systems if required. The benefits of this are:
- There is a more efficient communication process as these communications are happening automatically without the need for human intervention.
- There is a lower cost of communication as SMS is significantly cheaper than a fixed to mobile telephone call.
- There are improved service levels as customers and staff are receiving constant and clear communications.
- The business will also then have a record of all communications and better control over the business
Also, the effectiveness of communication is improved as the chance of any miscommunication is greatly reduced because the message is in writing.
An additional benefit is wireless connectivity via GPRS throughout most of Australia. This is possible as CoreTalk uses a modem to send SMS and this same modem can be used to gain access to the internet.
